Privacy Policy

Privacy Policy

Lunova Official

Effective Date: 2025

This Privacy Policy describes how https://lunovaoffical.store (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you access our website or place an order, we collect certain personal and technical data necessary to provide our services.

A. Personal Information You Provide

When you place an order, register, or contact us, you may provide:

  • Full name

  • Email address and phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

  • Any information submitted via forms, email, or customer support

You are responsible for ensuring the accuracy of the information provided.

B. Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address

  • Browser type and device

  • Time zone

  • Pages viewed and activity on the site

  • Cookies and tracking data

This data is used for website performance, analytics, security, and fraud prevention.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer service and order updates

  • Process payments

  • Conduct analytics and improve site performance

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional emails (only if you opt in)

We reserve the right to cancel or restrict access if false or misleading information is detected.

3. International Data Transfers

As an international e-commerce business, your data may be transferred to and processed in countries other than your own, including locations where our suppliers, logistics partners, or servers are based.

By using our website, you consent to international data processing and storage.

4. Sharing of Information

We do not sell your personal data.

Your information may be shared with:

  • Ecommerce platform providers

  • Payment processors

  • Shipping and fulfillment partners

  • Fraud prevention services

  • Legal authorities when required by law

Each third party receives only the data necessary to perform their function and is required to protect your data.

5. Cookies and Tracking Technologies

We use cookies to:

  • Enable shopping cart functionality

  • Maintain sessions

  • Analyze user activity

  • Improve performance and security

You may manage cookies via your browser settings.
Disabling cookies may affect the site’s functionality.

6. Data Security

We implement appropriate technical and administrative measures including:

  • SSL encryption

  • Secured payments

  • Access control

  • Monitoring systems

No online system is 100% secure, but we take reasonable steps to protect your information.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Request correction

  • Request deletion

  • Withdraw consent

  • Request data portability

Requests may be declined where information is required for legal, accounting, or fraud prevention purposes.

8. Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link in our messages.

9. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

If you believe a child has provided personal information, contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy at any time.
Updates are effective immediately upon posting.

12. Contact Information

For privacy-related matters, contact:

Lunova Official
Email: contact@lunovaoffical.store
Website: https://lunovaoffical.store